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    Frequently asked questions

    Will I receive the same product that I see in the picture?

    When you purchase products from our WordPress e-commerce website, you will receive products that match the images displayed on the website. We are committed to providing authentic and accurate product displays to ensure that the products you see during the shopping process are consistent with the ones you actually receive.

     

    Our product pages typically include detailed product descriptions, specifications, and image libraries to help you better understand the product you are purchasing. If you have any questions or need additional information about a specific product, we recommend checking the product page or contacting our customer service team before making a purchase. They will be happy to provide you with the necessary information and ensure that you have a clear understanding of the product you are purchasing.

     

    Please note that due to factors such as monitor settings and lighting, the actual color of the product may vary slightly. However, we will do our best to ensure that the product images match the actual product, so that you can shop with confidence.

    How to add products to a shopping cart?

    Browsing product pages: browse the products you are interested in on the website. Usually, you can find the desired product by navigating to the “Products” page or clicking on the product category on the website.

     

    Select product: Click on your favorite product to view detailed information. On product pages, descriptions, prices, specifications, and other relevant information about the product are usually displayed.

     

    Select quantity: On the product page, you may see a “quantity” field that allows you to select the quantity of products you want to purchase. Select the quantity you want to purchase.

     

    Add to Cart: There is usually a “Add to Cart” or similar button on or near the product page. Click this button to add the product to your shopping cart.

     

    View shopping cart: Generally speaking, after adding products, you will see a confirmation message, and you can also choose to view the shopping cart. Click on the shopping cart icon or link to view your current shopping cart content.

     

    Check and settle: On the shopping cart page, you can view the products, quantities, and total prices that have been added to the cart. If you confirm that you want to purchase these products, choose options such as “checkout” or “go for payment”.

     

    Fill in order information: On the settlement page, you need to fill out the order

    How can I return an item?

    If you wish to return the item, please follow the following steps:

     

    Log in to your account: Use the account you registered on the website to log in. Usually, you can find login options on the homepage or login page of a website.

     

    Enter order history/account page: navigate to your account page, usually located under “My Account” or similar tags in the top navigation bar or sidebar of the website.

     

    Find relevant orders: In the order history, find the order containing the product you want to return. Click on the order number or details link to view detailed information about the order.

     

    Select return option: On the order details page, there is usually a return or refund option. Click on this option to start the return process.

     

    Provide reason for return: In the return process, you may need to provide reasons for why you want to return the item. Please provide accurate information so that merchants can better understand your needs.

     

    Follow instructions: Complete the return process according to the instructions on the website. This may include selecting a refund method, filling out a return form or packaging guide, and other steps.

     

    Mail return goods: According to the guidelines provided by the merchant, mail the returned goods back to the designated address. Ensure to attach the return form or other necessary documents to the package.

     

    Tracking returns: If the merchant provides a return tracking or tracking number, please keep this information to keep track of the return status at any time.

     

    Waiting for processing: Once the merchant receives and reviews your return, they will process your refund or exchange request. Please be patient and wait for feedback from the merchant.

     

    If you encounter any problems during the return process, it is recommended to contact the customer service team on the website, who will provide you with further assistance and support. Please ensure to review the return policy on the website to understand the relevant return conditions and requirements.

    Will you restock items indicated as “out of stock?”

    We usually regularly review product inventory and make every effort to ensure sufficient supply of products. If a product is marked as out of stock and we plan to restock it, we will update the website as soon as possible to reflect the new inventory information.

     

    If you are interested in a product that is out of stock, we suggest that you take the following actions:

     

    Subscription notification: On the product page, a “subscription notification” or similar option is usually provided. By subscribing to notifications, once the product is relisted, you will receive a notification email.

     

    Regular website check: We recommend that you regularly check the website as product inventory status may be updated at any time. There may be new inventory arriving, not necessarily notified via notification email.

     

    Contact customer service: If you have specific questions about the replenishment time of the product or need more detailed information, please feel free to contact our customer service team at any time. They will be happy to provide you with information about restocking plans.

     

    Please note that restocking time may be affected by supply chain, production, and other factors, so we will do our best to provide you with the required products in the shortest possible time. Thank you for your understanding and patience.

    Are there any promotions or discount activities?

    Yes, we often launch various promotions and discount activities to give back to our customers. You can regularly visit our website, check the homepage or promotional page, to get the latest discount information. In addition, we also recommend that you subscribe to our notification service so that you can stay up-to-date with our latest promotions, discounts, and special offers. If you have any specific questions about promotional activities, please feel free to contact our customer service team at any time. They will be happy to assist you. Thank you for your interest in our website!